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Ordering Information Click the arrow here
Due to the high cost to return some items to the manufacturer, there is a 10% restocking fee (maximum $25) on all physical product returns. Licenses can generally be returned at no charge. Please call if you have a question. Software from the following publishers is available only to qualified academic institutions and employees of those institutions. You must be able to provide written proof of academic qualification to purchase most of the products on our site. CALL TOLL FREE 1-888-89-CDROM: Our sales team is ready to take your order or answer your questions Monday - Friday 8:30 to 5:00. Local callers can call 519-657-4873 FAX 1-888-CDROM-89: Our fax lines are available 24 hours a day, 7 days a week. Local faxes can be sent to 519-641-6162. BIDS AND QUOTES: For larger quantity orders please call for a quotation since we can often get an even better price from the manufacturer. PAYMENT TERMS: Payment terms are Net 30 days for school purchase orders. A cheque must accompany personal orders. Prices on this web site and our catalog reflect a discount for paying by cash, cheque or PO. VISA and MasterCard can be used with a slight surcharge: 2.0% for VISA and MasterCard. SHIPPING: For shipping and insurance we ship by CANPAR at a cost of $12 for a single box in Ontario. Most orders are shipped within 2-3 days, but please allow longer for special orders. SALES TAX: The applicable sales taxes will be charged on all orders. In Ontario please add both the 8% PST and 5% GST on the order total plus shipping charges. 13% HST is charged on orders to the Maritime provinces. RETURN POLICY: We want you to be satisfied with your purchase from Planet Micro. Unless defective, all software must be unopened and in resalable condition. Please call within 30 days of receipt for return authorization. You will receive either replacement product, or credit to your account excluding return and replacement freight. Special orders are non returnable. PRICES: All prices shown are in Canadian dollars and are subject to change without notice. Press tab to move between fields.
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